Frequently Asked Questions (FAQ)

Get ready to list your items in a matter of minutes! Just follow these simple steps in the Nyraa App:

1. On the bottom navigation bar, hit “List” >> “+” icon
2. Add the Details about your item including:
1. Title
2. Description
3. Product Category
4. Product Type
5. Color
6. Brand
7. Retail Price
8. Item Condition
9. Tags
3. Add Photos of the item. Here are some Pro Tips:
1. Add images on you or another person, so other users can see the true fit and look of the item
2. Upload images in true lighting that most closely represents the true color of the item
3. Upload full head to toe shots of the item
4. Upload multiple images of the item in different angles (Front, Back, Side)
4. Pricing
1. Here, we will ask what daily, weekly, and monthly pricing that you’d like to charge for your item
2. We suggest “Recommended” pricing for your item based on the item’s retail price and the rates of similar items. You may choose to use this price. If not, you may use any price at your discretion. 
5. Availability
1. Please list date ranges for when your item will NOT be available for users to rent. 
2. If you don’t selected any date ranges, then your item will be available for all dates.

Hit Submit! 

Your item will be under review by Boomie’s team to make sure that the item meets our quality standards. Boomie will Approve or Deny your item listing within 24-48 hours. You will see your Item’s status under “List”.

When adding photos of an item, here are some Pro Tips:

• Add images on you or another person, so other users can see the true fit and look of the item
• Upload images in true lighting that most closely represents the true color of the item
• Upload full head to toe shots of the item
• Upload multiple images of the item in different angles (Front, Back, Side)

As the Lender, you set the daily, weekly, and monthly prices for your item. The weekly and monthly prices offer discounts for longer rentals.

We also suggest a "Recommended" price based on the item's retail value and similar items. You can choose to use this price or set your own.

When sending the item to the renter, the Lender covers the shipping cost. 

The Lender can either Ship the item or arrange a Pickup. If choosing Pickup, the Lender should start a chat with the renter to coordinate details and then confirm the pickup in the Activity Log. If Shipping, the Lender must add the tracking number to the Activity Log.

As the Lender, you are ultimately responsible for cleaning. The Lender takes care of regular cleaning after the rental, but if there are stains or damage that need special cleaning, like dry cleaning or alterations, you can charge the renter a cleaning fee. Make sure both of you agree on the fee, and it’s wise to request a receipt for proof.

Please note, all items should arrive with the Renter as you listed them. In turn, the Renter must return the item in the same condition they received it.

There are 2 instances of recorded Proof of Condition:

1. When the Lender approves a rental order, it is recommended that they provide the Renter with proof of the item’s condition.
2. When the Lender receives the rental item back from the Renter, it is recommended that they log the item’s condition at the end.
1. We recommend for Lenders to take pictures of the item after the rental, in case of dispute or if needed for reference. Without Proof of Condition, Boomie will be unable to assist in resolving any damage disputes.

To do this, in the App’s "Activity Log" section, follow these steps:

1. Select the relevant order
2. Go to "Shipped" under the Order Timeline

Here, the Lender can upload the following photos:

• The rental item in its current condition
• The item packaged for delivery

These images help assure the Renter of the item's condition and the security of the packaging.

We also recommend for Lenders to take pictures of the item after the rental, in case of dispute or if needed for reference. Without Proof of Condition, Boomie will be unable to assist in resolving any damage disputes.

The Lender is paid once the rental is successfully completed. After you confirm the return of your rental item and mark the order as completed, the payment process will be initiated.

Please note that payments are processed through Stripe, so the transfer will follow Stripe’s processing timeline.

Our top priority is ensuring your items remain safe and secure throughout the rental process!

If any issues arise, both the Renter and the Lender can report them through the Activity Log in the App.

We encourage both parties to work together toward a resolution. If an agreement cannot be reached, feel free to contact Boomie, and we'll do our best to assist.

You can list high-quality South Asian fashion pieces that are in excellent condition and on-trend. This includes designer clothing, bridal wear, formal attire, party outfits, and other traditional or contemporary South Asian garments. We specialize in premium contemporary styles, luxury pieces, vintage fashion, and exclusive boutique collections.

Every listing is individually reviewed to ensure it meets our quality standards and adheres to our guidelines.

Your items are our utmost priority, and we know that they are important to you!

We have put some tight guidelines to make sure your items are always protected.

1. Every user is ID verified before being able to rent anything.
2. As the Lender, you choose whether you Accept or Reject a rental inquiry.
3. Boomie monitors all transactions - we are here to help in case of any issues.

Reporting a Dispute:

1. How to Report Damage, Loss, or Theft:
• First, try to resolve the issue directly with the renter or lender. Any damage should be reported the day the item is returned.
• If you haven't reached a resolution, or receive no response, contact our Customer Support team. Include rental details and as much information as possible including photos, conversation history, receipts, or delivery tracking etc..
2. Next Steps:
• We will respond to your report within 24-48 hours.
3. Final Resolution:
• If no agreement is reached, we will attempt to collect any fees owed or the item’s listed retail price from the disputed party.
• All users must agree to our final decision as outlined in our Terms and Conditions. Users who don't comply may face account suspension.

Get ready to rent an item in a matter of minutes! Just follow these simple steps in the Nyraa App:

1. Browse styles through the Home screen and filter by categories such as Product Type, Size, Color, Brand, Availability etc.
2. Click on each style to learn more about the style, including measurements, condition etc.
3. When Ready to book, click “Rent” >> Select the dates you’d like to rent for
4. Review the Rental details, then hit “Book”!

Your Rental Request will be submitted to the Lender. The Lender will respond to your request within 24 hours.

When sending the item back to the Lender, the Renter covers any shipping costs.

The Renter can either Ship the item or arrange a Pickup. If choosing Pickup, the Renter should start a chat with the Lender to coordinate details and then confirm the pickup in the Activity Log. If Shipping, the Renter must add the tracking number to the Activity Log.

Please treat rented items with care, as they belong to the Lenders, and we want to respect our Boomie community!

The Lender handles normal cleaning. As the Renter, you must return the item in the same condition they received it. However, if there are marks, stains, or damage, you (as the Renter) will need to pay a cleaning fee, which includes dry cleaning and alterations. The fee is agreed upon by both the Lender and Renter.

If you receive a Rental Item in a damaged condition, please notify the Lender within 24 hours of item receipt with photos evidence and damage details in order to receive a refund. 

Please contact Boomie if you need any assistance.

There are 2 instances of recorded Proof of Condition:

1. When the Renter receives the rental order, it is recommended that they provide the Lender with proof of the item’s received condition.
2. When the Renter is sending back the rental item to the Lender, it is recommended that they provide the Lender with proof of the item’s condition.
1. We recommend for Renters to take pictures of the item after the rental, in case of dispute or if needed for reference. Without Proof of Condition, Boomie will be unable to assist in resolving any damage disputes.

To do this, in the App’s "Activity Log" section, follow these steps:

1. Select the relevant order
2. Go to "Received" under the Order Timeline

Here, the Lender can upload the following photos:

• The rental item in its current condition
• The item packaged for delivery

Our top priority is ensuring all items remain safe and secure throughout the rental process! We want to foster a safe and respectful community at all times.

If any issues arise, both the Renter and the Lender can report them through the Activity Log in the App.

We encourage both parties to work together toward a resolution. If an agreement cannot be reached, feel free to contact Boomie, and we'll do our best to assist.

Lenders control their return and refund policy.

With that being said, if there is a fit issue, Boomie encourages Lenders to offer a full refund, minus the cost of any delivery fees and cleaning fees.

Here’s the return process:

1. Renter must return the items the same day, to be received by the Lender within 1-3 days.
2. Renter must inform the Lender that the item is being returned, and shares the correct tracking details

If you, as the Renter, feel as if the style or fit is being misrepresented on the app, you can request a refund through the “Activity Log” in the app.

All items must reach you by atleast the first day of the Rental Period. So for instance, if your rental period is June 10 - June 15, you must receive your rental item by at least June 10.

If your item doesn’t arrive on time, follow these steps:

• Contact your Lender to check on status
• If your item doesn’t arrive on time, as the Renter, you are entitled to a full refund of your item.
• In order to receive your refund, you must return the item to the Lender within 24 hours.

As the Lender, you may charge the Renter a Late fee if they return your item late. All returns should be scheduled as sent by at least the last day of the Rental Period. So for instance, if your rental period is June 10 - June 15, the Renter must have scheduled a delivery (either shipped or scheduled for pickup) by June 15, at the latest.

The Lender is responsible for determining what the Late Fee is, and can charge a late fee via the “Activity Log”.

Late Fees are capped at the Retail Price of the Item.